Frequently Asked Questions

Yes! Every product on Shilpkala is 100% handcrafted by skilled artisans from across India. Each piece is unique and may have slight variations, which is a hallmark of authentic handcraft.

Standard delivery takes 5-7 business days across India. Since our products are handcrafted, some items may require 2-3 additional days for preparation. You'll receive tracking details via email once your order ships.

Currently, we only ship within India. We're working on expanding our delivery network to serve international customers soon.

We accept Cash on Delivery (COD) and all major online payment methods through Razorpay including UPI, credit/debit cards, net banking, and wallets.

We accept returns within 7 days of delivery for damaged or defective items. Since these are handcrafted products, minor variations in color, size, and design are expected and not considered defects. Please contact us with photos for a quick resolution.

Terracotta products should be kept away from direct sunlight and excessive moisture. Clean with a dry or slightly damp cloth. Avoid using chemical cleaners. Handle with care as terracotta is fragile.

Yes! We offer customization and bulk orders for festivals, corporate gifting, and events. Please contact us at info@shilpkalaworld.com with your requirements.

All products are carefully packed with multiple layers of protection using eco-friendly materials. Fragile items like terracotta idols receive extra bubble wrap and cushioning to ensure safe delivery.